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Use case
Dispute Management

Order-to-Cash

Resolve disputes with evidence, not guesswork.

Agents pull the contract, delivery, and billing evidence behind every dispute, classify it as valid or contestable, and route it to resolution with the proof attached.

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20-30%
of disputes are resolved against the business for lack of evidence
<1 day
to assemble a dispute package instead of a full investigation cycle
100%
of disputes checked against contract and delivery evidence

01 Where value leaks

Disputes get resolved by whoever has time, not by the evidence.

Billing disputes and deduction disputes pile up faster than teams can investigate them. Without matched evidence, the default resolution is a write-off, not a recovery.

CUSTOMER DISPUTESCONTRACTS AND DELIVERIESCONTRACTS ANDDELIVERIESDISPUTE HISTORYDISPUTEHISTORYEVERY LINE CHECKEDABCDCLEAREDBOOKEDHELD FOR REVIEWRECOVERED

  1. Disputes with no matching contract clause, delivery record, or billing history

    Caught at: Contracts and deliveries

  2. Repeat disputes from the same account that indicate a root-cause issue

    Caught at: Dispute history

  3. Exceptions aging past the resolution window without escalation

    Caught at: Dispute history

  4. Disputes resolved inconsistently against similar prior cases

    Caught at: Dispute history

02 Audit first

Find the leak before changing the process.

The audit investigates the full scoped population against source evidence. Findings arrive quantified, recoverable, and ready for your team to act on.

What agents then prevent

Once the audit has found the leak, the same agents check every new transaction, so it stays closed.

01

Evidence assembly against contract, delivery, and billing records before response

02

Consistent resolution based on precedent and policy, not judgment calls

03

Escalation routing before the resolution window closes

04

Root-cause tracking across repeat disputes from the same account

03 Proof

Matching every dispute to evidence changes what gets resolved.

$50K
duplicate invoice surfaced
A US craft brewery · Cloudsquid customer result
$730K
in errors surfaced
A construction wholesaler · 90% less manual reconciliation · Cloudsquid customer result
< 2 hours
to audit a full year of AP
100% transaction coverage · Cloudsquid customer result
See other case studies

04 Use cases

Start with the work your team never gets through.

01

Billing dispute investigation

02

Deduction dispute resolution

03

Exception routing & escalation

04

Root-cause tracking

More Order-to-Cash workflows

05 Next step

Which process would you hand over first?

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